Service Catalog & E-Service Maturity
This dashboard explores the breadth of the service catalog, channels used, and the maturity of e-services in terms of end-to-end completion.
150+
Services mapped across MDAs
~30%
Services with strong online completion (>70%)
10–30%
Completion range for complex, high-volume services
End-to-End Digital Completion
Simple services perform well digitally; complex services remain constrained by manual and paper-based steps.
Types of Services (G2C / G2B / G2G / Internal)
Figure 5.2 – Service type distribution.
Channel Mix by Service Type
Figure 5.4 – Channel mix (in-person, web, email, mobile).