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ICTA Assessment Digital Readiness & E-Services
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Digital Readiness Assessment

A data-driven diagnosis of Kenya's public sector digital maturity, infrastructure, and service delivery capabilities.

Manual Records & Digitisation Readiness

This dashboard highlights the extent to which records remain paper-based, the maturity of digitisation initiatives, and the adoption of ERMS/EDRMS platforms.

40–50%

MDAs with predominantly paper records

50–60%

Mixed paper–digital registries

<5%

Predominantly digital record environments

Records Format

Figure 6.1 – Records format (paper-only, mixed, digital).

Digitisation Levels

Figure 6.2 – Digitisation degree across MDAs.

ERMS / EDRMS Adoption

Figure 6.3 – ERMS adoption bands.

Records Governance & Risk

  • ⚠ Limited retention schedules and file plans in a majority of MDAs.
  • ⚠ Weak access controls in physical registries; PII often stored in open cabinets.
  • ⚠ High risk of data loss due to fire, flooding, and misfiling.