ICTA Digital Readiness Assessment

Transformation Roadmap

The transformation roadmap sequences interventions over three phases – Foundations, Acceleration and Transformation – to move the public sector’s composite DMI score from roughly 2.1 toward 4.0+ in a structured, risk-managed way.

Phase 1

Foundations

0–12 months

Stabilise infrastructure, establish core governance, and reduce critical DR and records risks.

Phase 2

Acceleration

12–24 months

Scale automation and interoperability across high-volume services and priority MDAs.

Phase 3

Transformation

24–48 months

Shift to cloud-native, data-driven operations with pervasive dashboards and shared platforms.

Target DMI Trajectory

The line chart illustrates the planned uplift in the composite Digital Maturity Index (DMI), with foundational work in the first year, rapid gains during the acceleration phase, and consolidation during full transformation.

Figure R.1 – Indicative DMI progression across the three roadmap phases.

Phased Implementation Timeline

1

Phase 1: Foundations (0–12 Months)

Focused on stabilising the baseline – connectivity, DR, basic governance and the first digital records pilots – while avoiding large “big bang” changes.

DR & Backup Platform: Establish shared DR for vulnerable on-prem and hybrid systems.

EDRMS Pilot: Digitise high-risk, high-volume record series in 3–5 priority MDAs.

Minimum Governance Baseline: Approve ICT, cybersecurity and records policy templates.

Connectivity Normalisation: Address MDAs with poor stability or single-point failures.

2

Phase 2: Acceleration (12–24 Months)

With the foundations in place, Phase 2 scales automation and integration across high-volume, citizen-facing and business-facing services.

API Framework & Gateway: Integrate with National ID, Payments and key shared registries.

Process Re-engineering: Achieve >75% digital completion for 70% of high-volume services.

EDRMS Scale-Up: Extend digital records and workflows to additional MDAs and services.

Skills & Capability: Launch a “Digital Skills Academy” for ICT and business teams.

3

Phase 3: Transformation (24–48 Months)

The final phase hardens the environment, consolidates gains in cloud and records, and pushes the ecosystem toward data-driven decision-making.

Cloud Migration: Move a critical mass of core systems into the Government Shared Cloud.

Advanced Analytics & Dashboards: Real-time dashboards for service performance and risk.

Continuous Compliance: Embed DR testing, security monitoring and records compliance cycles.

Policy & Standards Refresh: Periodic review of cloud, data, and interoperability standards.

Pillar Emphasis by Phase

Each phase emphasises a different mix of pillars – infrastructure, services, records and governance – while maintaining continuity across the roadmap.

Figure R.2 – Relative focus on each pillar across phases.