Roadmap Targets
Targets below are practical “shift-the-median” outcomes: move most MDAs from fragmented digitisation to consistent delivery patterns.
The fastest improvements come from removing paper-based steps in high-volume services by digitising the record series that gate approvals and verification.
- Service completion rate (start → successful completion)
- Turnaround time (median days per service)
- Share of services with end-to-end digital evidence
- Audit log coverage (who did what, when)
This roadmap focuses on delivery outcomes (completion, speed, auditability). “Scanning everything” is not required before value is realised.
Roadmap Board
Filter initiatives by pillar and horizon. Click an item to view details, dependencies, and KPI intent.
Shared Dependencies
A small set of shared enablers drives the largest outcome gains. Standardise these once, reuse everywhere.
SSO, role-based access, MFA, audit logs; ties to records and service security.
- Common access model
- Central logging
- Least privilege reviews
A standard pattern reduces bespoke integrations and improves reconciliation.
- Payment API + callbacks
- Receipt issuance
- Reconciliation controls
API gateway, catalogue, data-sharing agreements, and standard messages.
- API standards
- Catalogue + SLA
- Data governance hooks
Why this matters
Shared patterns prevent duplication and reduce vendor lock-in risk.
Teams build services on proven components rather than re-implementing basics.
Delivery Cadence
A simple operating rhythm that keeps multi-MDA execution aligned and measurable.
- Delivery stand-up (blockers)
- Metrics pulse (completion, uptime)
- Risk register updates
- Steering committee
- Scope + funding adjustments
- Compliance/audit sampling
- Re-score maturity
- Scale to next service set
- Publish adoption dashboard
If an initiative doesn’t move a measurable service outcome or control (auditability/retention/security), it should be re-scoped.
Key Risks & Mitigations
Common failure modes and how to prevent them.
Scanning creates volume but not trust; retrieval remains hard.
- Mandatory metadata + classification
- QA sampling + error thresholds
- Retention rules from day 1
Different vendors/patterns per MDA increase cost and break interoperability.
- Shared standards and reference architecture
- Reusable integration components
- Central API catalogue + SLAs
Tools shipped but teams keep working “the old way.”
- Process redesign before rollout
- Role-based training + job aids
- Service KPIs tied to adoption
Digitised evidence increases breach impact if controls lag.
- Access controls + MFA + logs
- Data classification & DLP basics
- Incident response playbooks
Note: Targets and sequencing are designed to be robust across different MDA starting points; adjust based on prioritisation outcomes and funding windows.